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Testimonial

From: Rita Barker       United Kingdom

To: Summit Tours Egypt  

Sent: Friday, September 18, 2009 2:20 PM

Subject: Re: Egypt Tour : Lake Nasser Cruise & Nile Cruise : Starting May 04, 2009

 

Dear Emad and Amir 

We would all like to thank you very much for our recent visit to Egypt and for making our time in your wonderful country such a pleasant stay. I used your company last year and having used you again I would have no hesitation in recommending you to anyone who wished to visit Cairo. Please also thank our driver Samir (I think - sorry if I have got this wrong). How he drives in Cairo is a miracle. We found you all so welcoming and informative. Our thanks to you once again and we wish you all the best for the future. 

Kind regards, 

Rita and Keith Barker and Barry and Doreen Smith


From: Ruth    :    Canada

To: Summit Tours Egypt  

Sent: Monday, August 17, 2009 5:46 AM

Subject: Re: Egypt Tour : Lake Nasser Cruise & Nile Cruise : Starting May 04, 2009

 

Dear Mohanad,

Please excuse the long delay in writing to thank you and your company for the excellent service you provided throughout my trip to Egypt with Allan Lawson in May. After leaving Egypt, we continued our travels in several European countries and are now both back in Canada again.

We have many great memories of our trip to Egypt and have been telling our family and friends what an amazing and beautiful country Egypt is and how friendly the people are. We also tell them about how happy we were with your company. The staff in your office with whom we exchanged emails before and during the trip as well as the people who met us to organize transfers were all extremely courteous, helpful and responsive to our needs. We were especially pleased with our tour guide, Amir Ibrahim, in Cairo, who went out of his way to make Cairo a most memorable experience.

So thank you again from myself and Allan and we hope to be able to use your services again if we are ever in Egypt.

Best wishes,

Ruth


From: Hany  Ghabrial       Canada

To: 'Sales Summit'

Sent: Friday, July 24, 2009 4:38 PM

Subject: Trip Feedback

 Mr. Emad A-Aziz
Sales & Marketing Manager,
Summit Tours

Dear Mr. A-Aziz,

This note is to express our full satisfaction with the professional service that we received from your company during our two-week trip to Egypt. From the airport rep, to the driver, the Cairo tour guide, the rep that accompanied us to Sukhna and back, everyone met or exceeded our expectations and helped make our visit a very pleasant one. Your company reflects very positively on Egypt and we will be glad to use your services for our next visit to Egypt and also to recommend Summit Tours to our friends here in Canada.

Of special mention:

- Mr. Amir, in addition to doing an excellent job as a guide, he made our tours very pleasant because while maintaining a professional and polite approach, he also made us feel that we were with a friend.

- The van was very convenient, spacious, always on time and adequately air-conditioned.

- Upon our return from Sukhna to Cairo, the agent (Mr. Imad Mohsen ) got us very nice rooms on a high floor with a fabulous view of the Nile.

It was a pleasure to do business with your company and we wish you the best.

HANY GHABRIAL


From: Karol Mayer    :    USA

To: Summit Tours Egypt  

Sent: Thursday, June 18, 2009 9:31 PM

Subject: Summit Tours in Egypt

 

Hello, Emad,

 Here's what Chris & Liliya have to say about their excellent trip to Egypt.  They are still in awe of everything they saw, and truly loved it.  Maybe we can all come back in a year or so.

Thanks for taking good care of them! 

Karol Mayer
GalaxSea Cruises & Tours

From: Chris Moos
Subject: Summit Tours in Egypt
Date: Thursday, June 18, 2009, 1:19 PM

Hi Karol

Just wanted to give you some formal feedback on our stay in Egypt and time with Summit Tours.  Please feel free to share this with Emad of Summit Tours.

We had several guides:

Ayman who picked us up and took us to Airport both from our International flights and the Luxor flights

Emad Mohsen and Amir who guided us in Cairo with the Driver Sabri (I'm not sure of the spelling of the names, so I apologize if I get them wrong)

Achmed and driver Said in Luxor.

We found the Sheraton Hotel to be very nice, accomodating and we thoroughtly enjoyed our time there. The room was clean, nice and without any problems.  The breakfast and staff were really good. Very welcoming and helpful. We had the same waiter every morning (Mohammed) and he made our mornings delightful and fun.

All the guides were really good.  From the first moment of arrival they were friendly, helpful and very willing to explain and help us with understanding the history of Egypt and explaining the significance of where we were visiting.  They kept us on schedule without seeming to push us and made sure that we hit all the highpoints.

I really can't mention any specific guide more than the others.  Ayman is such a gentleman and very helpful and willing to explain anything we asked. He guided us through the airports and control points so expertly that it was faster than the checkout line in Walmart.  Emad Mohsen  and Amir kept us interested, entertained and made us feel more like friends than customers. Achmed in Luxor is so proud of his city and history that he filled us with a real sense of ancient egypt.

I would recommend that any of your future clients who visit Egypt to use the services of Summit and these guides.  The Drivers have our utmost admiration for their skill and patience.  They drove professionally and from having seen the roads and traffic I know that I wouldn't want to drive in Egypt - they were both great.

I hope that we weren't too much of a burden for the guides and drivers with our questions and sometimes moving slow due to the heat. They all were very watchful over us and we felt very safe and never worried.

We had only a limited amount of time in Egypt and wanted to see as much as possible. Summit Tours did a great job in scheduling and including everything that we had wanted and their recommendations were absolutely great.

 Sincerely

 Chris & Liliya Moos


From: Leslie Chironga  :    United Kingdom

To: Summit Tours Egypt  

Sent: Sunday, May 17, 2009 8:44 PM

Subject: Egypt Tour : Program # STC01 for 6 nights 7 days : Cairo - Nile Cruise ( Luxor & Aswan ) - Cairo : Starting May 07, 2009

Dear All at Summit Tours
We would like to thank everybody at Summit Tours who made our visit to Egypt such a wonderful experience. The airport transfers were as scheduled. The two Egyptologists (one in Cairo and the other in Luxor/Aswan) were very good with detailed information on ancient Egypt.
We hope to revisit later to explore more of the splendor on ancient Egypt.
 
Regards
 
Leslie & Faith Chironga


From: mazen zaidan  :     UAE

To: Summit Tours Egypt  

Sent: Sunday, May 17, 2009 12:24 PM

Subject: Re: Nile Cruise program # STNC05

 

Dear Mr. Emad

 Sorry for the very late reply as I will leave Dubai to Syria permanently, I hope you and your family members are fine.

The trip was good, we enjoyed being in Egypt.

The room, food, facilities were good. The staff were too kind and we faced no problems el hamdulellah.

Thanks allot for your care follow up and detailed emails. I will never forget your kind and friendly cooperation.

Kindest Regards

 Mazen Zaidan


From: Sylvia Goldstar   :    Philippines

To: Summit Tours Egypt

Sent: Tuesday, April 14, 2009 4:27 PM

Subject: Re: Egypt & Jordan Tour Feed back

Hi Emad. We had a great time. All was perfect. The English speaking tour guides and drivers were all good.  It will be a trip we will never forget in our lifetime. The cruise was really 5 star. I would love to go to Alexandria and Sharm el sheikh next time.

 Shookram!

 Sylvia


From: Frank Krhoun   :     USA

To: Summit Tours Egypt  

Sent: Thursday, March 12, 2009 9:27 PM

Subject: Thanks- Attn: Mr. A-Aziz : Egypt & Jordan Tour

Mr. A-Aziz,

I apologize for being so late in sending this to you but I want to thank you for putting together the tour for the Kleins, Sharon and myself.  We had a fabulous time in Egypt and Jordan and saw so many wonderful things.  It is truly amazing how the structures built thousands of years ago still remain today.  Some even had the original paint on them.  I wish we had that type of paint today.

The hotels were great as was the food at them.  They were all clean and well maintained with staffs that would assist us when we needed something.  There was always someone there to help us with our luggage and answer any questions we had.

Your guides were friendly and very knowledgeable of the ancient civilization as well as today’s Egypt.  It was really great that we were able to learn about both Egypts and being able to compare it to our lifestyle in the United States.   The guides were there whenever we arrived at out destinations and assisted us in transferring our belongings.  If we wanted to modify our agenda a bit they were very eager to assist us.  Amir and the driver in Cairo were especially good to us no matter what time or how late.  In Sharm I attempted to get some money from an ATM and it never gave it to me.  The guide talked to the bank personnel on his cell phone while at the ATM and then took us to the Bank of Egypt office the next day.  I was reimbursed that money several weeks later.   

Overall you did a great job for us and we will all recommend you and your firm if we have other friends who want to go to Egypt.  Please pass along our thanks to all your guides for making this a memorable trip for all of us.

Thanks again.

Frank Krhoun


From: Michael Eizenberg    ( USA )

To: Summit Tour

Sent: Tuesday, February 10, 2009 4:04 PM

Subject: Fwd: Thank you ( Camire Group – Egypt Tour )


Dear  Emad ,

 Attached is the wonderful letter we have received from Maurice Camire.

 It makes me very happy that I had the pleasure of working with you and your great team on providing such an enjoyable and very meaningful experience.

 It is a great pleasure working with you!

 I will also forward a copy of Maurice's letter to Janet, so she understands even better the excellence of your organization.

 Fond regards to all.

Mike

 --------------------------------

Dear Mike,

 

Donna and I and our group of 16 returned from Egypt last Friday after spending 12 days on a tour that was extraordinary in every aspect.  The flights were punctual and uneventful.  The hotels were beautiful and well situated.  The ship was the best one on the Nile.  Everyone commented on the size of the rooms, the size of the bathrooms and delighted while sitting on their private balconies.  The food at every venue was consistently plentiful.

 

Our guides, Mahmoud Awd and Mohsen Al-Barbary were among the best we’ve had in the past 30 years.  They were extraordinarily knowledgeable and well-informed, while being charming and caring.  Our tour leader, Maged, was ever attentive to our comfort and safety.  He took care of countless details with ease and aplomb.  Emad met us upon arrival and met us again at departure.  During our stay, he phoned me and met me again at the Meridien.  I’ve never experienced so much attention on any tour.  What a treat it is to work with him!

 

The itinerary transported us through the many centuries of Egyptian history.  With the tutelage that Mahmoud and Mohsen so ably provided, we discovered, appreciated and learned throughout our stay in Egypt.  And we had fun too.

 

I want to thank you and Emad for your unflagging assistance during the planning stages of this program and throughout the 12 days of the actual trip.  No one can ever meet your standards.

 

Very warmest regards,

Maurice Camire

 


 

From : Shivani Desai    ( USA )

To: Summit Tour

Sent: Friday, February 20, 2009 9:43 AM
Subject: Re: Egypt  trip

 

Hi Amrita,

 

The Tour guides were especially great!  They took care of everything for us, our tours, our food, our shopping!   The service was great, the arrangements fell perfect to what was given, and the cruise was also good.  Aside from tipping EVERYONE you meet in Egypt, the overall trip was absolutely memorable.  I plan on sending my parents on it!  And referring every tour guide we had to everyone who intends on touring Egypt in the future!

 

Thank you so much for setting everything up!

 

Shivani


 

From: Jeff Green    ( USA )

To: Summit Tours

Sent: Monday, January 19, 2009 4:17 PM

Subject: Egypt & Jordan Tour

 

Hello Khaled and Khalil. I have posted pictures from mine and David's holiday in Egypt and Jordan. Thank you both for making our trip more than wonderful. We look forward to visiting your part of the world again. You and your families are welcome in our home anytime you like. We would love to show you Oklahoma (although there isn't a lot to see, it is a peaceful and restful place). I hope this finds you both well, and having a prosperous new year. Much love, your friend,

 

Jeff Green

 


 

From: Nicholas Yoong    ( Malaysia )

To: Summit Tours

Sent: Sunday, January 18, 2009 6:50 PM

Subject: feedback

 

Emad
 
Dropping a short note to say thanks for organizing the trip.   Amir the tour guide was excellent (and Maged too). He / they came across as incredibly hardworking, genuinely sincere and wanting to exceed client expectations. Khaled from Sharm el Sheikh also came across very well / professional. In short he was excellent.


Selection of hotels - the person who organized the selection of hotels was brilliant. For example, at Siag we had a room with the view of the pyramids, at heliopolis there was a view of palmyra, at red suez canal there was a view of the suez canal and at morganland which was not bad.   


The organizers of the Syrian leg was excellent. Mr. Iyad Abo Al Shamat and his driver Jamal was first class.
 
Best wishes.

Nic

 


 

From: Pradeep Rai    ( USA )

To: Summit Tours

Sent: Wednesday, January 07, 2009 9:55 PM

Subject: Summit Tours Report

 

Dear Mohanad/Emad,
 
My wife and I were glad to visit Jordan and Egypt with Summit Tours. It was a remarkable trip and both of us thoroughly enjoyed it. We were very impressed by Jeraash, Petra, Pyramids, Sleeper Train, and Nile Cruise. People of both the countries are extremely nice, and that makes the journey even more joyful. We will be glad to recommend Summit Tours to anybody and everybody. You can definitely use our names and email addresses for reference.
 
Unique things: Jeraash (underrated) is one of the most marvelous Roman architecture sites around the world, matched only by Pompeii in the south Italy. (I have been to Pompeii as well.) Its design and column structure are awesome. The rock-cut architecture of Petra is amazing. Dead Sea deserves its praise, but Pyramids and Nile River exceed the expectation. All the temples visited during the course of Nile Cruise were extraordinary as well.
 
Safety: When we visit any new country, where we do not know the language and the place, our biggest concern is safety. We were very glad that the representatives of Summit Tours always accompanied us wherever we went. The moment we deplaned, we were met by your representative and then handed over to the tour guide. Thus, we were always with somebody from Summit Tours. We appreciate this very much and it really made us relaxed on the tour.
 
We also had the opportunity to walk by ourselves in El Souq (Luxor), Khan El Khalili Bazaar (Cairo), and area around Siag Pyramids Hotels in Giza. We felt very safe wherever we went. There were many people at each of these sites, who were trying very hard to sell their products to us and there was lots of bargaining in each store, but we never felt intimidated. Everybody was nice and warming.
 
Tour guides: While in Jordan and Egypt, we were assisted by many people. Particularly in Egypt, there were many people who helped us at different junctures. The three people, who stand tall among all others, are Khaled, Hossam and Ayman. Technically, Khaled and Ayman were not tour guides, but all of them were very helpful and each one of them went out of their way to help us. The highest ranked official that we met from Summit Tours was Mr. Maghrabe (Luxor). He was very nice, courteous and pleasant. It was very heartening to meet him.
 
The most surprising thing: Sleeping Trains – We were awed by the sleeping trains. They were simply the best in the word. They were very comfortable and luxurious. The coach conductors were very nice and courteous. The views from the trains were stunning. These trains were better than flights in every respect. I am glad we were on these trains rather than flights.
 
Since we knew nothing about the train system in Egypt, you could have booked us on any train and we would not have noticed the difference. In fact, we saw many Indian tourists riding on the ordinary Egyptian Railway trains. But, we were really glad and thankful that you booked us on the sleeping trains.
 
Freebies: In the deserts of Wadi Rum, we went to drink tea at a stall near Lawrence of Arabia carving on the rock. Both my wife and I gulped two cups of tea each and also ate some biscuits before realizing that the shop owner was not going to charge us anything for the tea. It was a cold and windy morning in the middle of the dessert and I am very he had to buy water somewhere else and carry it to his stall for all purposes. His kind gesture touched us. Similarly, in El Souq (Luxor) we bought two sets of three pyramids each in 35 LE total from a guy in the late 20s. I saw him drinking tea, so I asked him where was the teashop. He took us to the teashop, offered chairs, and then gave us free tea.
     
We had a wonderful time with Summit Tours. We are glad that we toured Jordan and Egypt with Summit Tours and we will be pleased to recommend you to anybody and everybody.
 
Regards,
Pradeep

 


 

From: Juni Sjarif        ( UAE )

To: Summit Tours

Sent: Friday, December 19, 2008 9:39 PM

Subject: Re: Thank You

 

Dear Emad,

 

Just a note to thanked you and your team. 

We really had a great time in Egypt.

 

Wish you & the team all the best

 

Kind Regards,

Juni & Rainier

 


 

From: Keith & Carol Powell    ( Australia )

To:  Summit Tours

Sent: Wednesday, December 10, 2008 8:56 AM

Subject: Egypt/Jordan Tour September 2008

 

Dear Summit Tours,

Ref: ST430/10/2008

Our apologies for being a bit slow in writing to you on our  experiences in Egypt/Jordan after we returned home in late October 2008.

Overall we had a very interesting tour .The hotels where we stayed were very good and the meals (Breakfast  and Dinner) were also excellent. The only place where we did not get  the evening meals was in Cairo but we ate in the hotel restaurants  each night.

We appreciated the helpfulness of each of the guides and appreciated  the history of each place we visited.

Thank you once again for the organization of the tour.

Regards
Carol and Keith Powell

 


 

From: Karima M. Emam    ( Kuwait )

To: Summit Tours

Sent: Sunday, November 30, 2008 1:11 PM

Subject: RE: Optional tours & guide as requested

 

Good Day Mohanad ,

 

      On behalf of Irvin and me , we will like to appreciate your service it has been fabulous as always and please send our appreciation to Mr. Khaled he been so good and helpful for the two of us , actually Irvin is recommending your company now to his friend in the American camp and they will be dealing with you one of them I will arrange a trip for him to sharm by end of January 09 and more to come inchallah .

 

 Regards,

 Karima M. Emam

 


From: Richard D. Oppenheimer    ( USA )

To: Summit Tours

Sent: Friday, November 21, 2008 11:04 PM

Subject: Trip report

 

Dear Emad:

I just returned from my trip to Egypt, and wish to thank you very much. While my trip was too short to really enjoy your country, the time I did have was wonderful. My tour guide, Emir was extremely polite and efficient. I was promptly met at the airport by your airport representative who assisted me through the Visa formalities and passport control. I was then greeted by Emir, who escorted me to your bus, and assisted me with my hotel check in.

Emir escorted me everywhere. He would not leave my side, and explained everything in great detail to me. He assisted me in shopping for gifts and souvenirs, and always said I was never under any pressure to buy anything. He wouldn't permit me to be accosted by beggars or street peddlers at any of the sites. When it was time to leave the next day for my flight to Sharm, Emir again escorted me to the airport and assisted with check in. I would feel very comfortable recommending Summit and Emir to all of my friends.

Best Regards,

Richard D. Oppenheimer

 


 

From: Shanda Doherty    ( Canada )

To: Summit Tours

Sent: Monday, November 17, 2008 12:19 PM

Subject: Return of the Dohery Family from their Nile Cruises

 

Dear Summit Tours,

My parents departed Egypt early this morning and will be back in Canada before they realise it.  I wanted to thank you for your wonderful service every step along their tour.  They had nothing but wonderful things to say about Summit, the logistical organisation was impeccable, the connections smooth and the tour guides provided by Summit were informative and patient.  My parents told me that the two cruises were very different and that they preferred the Lake Nasser Cruise to the Nile River Cruise;  They said that the staff of the Kasr Ibrim were fantastic, very helpful and creative.  Thank you for arranging such a wonderful vacation.

Best Regards,
Shanda  

 


From: Ebenezer Daniels and Shailabala Daniels.  (   U S A  )

To: Summit Tours

Sent: Sunday, August 31, 2008 11:22 PM

Subject: Return from Egypt-Jordan Tour

 

Dear Mr. A-Aziz,

Greetings! We are back from a gorgeous trip to Egypt and-Jordan safe and sound and with memories of ancient historic sites coupled with pleasant stay at different resorts. We are very much thankful to you for the efforts you and your colleagues took in making our dream come true in the real sense. Let me add- we will be happy to recommend Summit Tours to our friends and relatives for well-managed  as well as affordable and enjoyable tours.                          

With best regards to you and your colleagues,

 

Yours sincerely,

Ebenezer Daniels and Shailabala Daniels.

 


 

From : Derek, Carolyn, and Katie Jakovich   (   U S A  )

To: Summit Tours

Sent: Friday, June 20, 2008 6:41 AM

Subject: Egypt Pictures from Reese Group Tour – Egypt & Jordan

 

Hi Folks – here are some pictures we thought you might enjoy….. I’m learning on the fly how to manage these digital pictures…. We took over 900 pics..

Bill – I had told Donna I would send her this one…..

Emad -  please share the picture of Aaron and Hamid with Hamid…. Not sure the spelling of his name is correct….. thanks again for a great trip…

Carol and Steve – thanks again for leading us on a wonderful adventure…. And you too Mike… take care,

 

Derek, Carolyn and Katie Jakovich ,

 

 


  

From: Dave Race   (   U S A  )  

To: Summit Tours

Sent: Thursday, June 19, 2008 8:27 PM

Subject: Re: Egypt & Petra Trip  

 Emad,

It was a pleasure to get to know you during our trip to your beautiful country. What an incredible journey you put together for us! You and your staff were outstanding. The level of service was beyond expectations -- professional, extremely knowledgeable, and friendly. I will enthusiastically recommend you and your company to my family and friends.

Please look us up if you come to Texas. We'd love to see you again.

Warm regards,

Dave and Kera


 

From: Reese, Stephen    (   U S A  )

To: Summit Tours  

Sent: Monday, June 16, 2008 4:43 PM

Subject: Re: Welcome Back Home

 

Thanks to you Emad.  I enjoyed meeting you, and hope we can see each other again in the future. The trip was a big success.

Sincerely,
“Prof”

 


 

From: young pharaon    (   U S A  )

To: Summit Tours

Sent: Wednesday, June 18, 2008 1:17 PM

Subject: thanks for Maged & Summit Tours

 

Maged ,

Thank you for a wonderful time in Egypt, we will remember you always.

Take care,

 

Luis Ziegenhirt

Integration Services

Software Development Manager 

 


 

From: Adriana Tamburrini     ( United Kingdom )

To: Summit Tours

Sent: Tuesday, June 17, 2008 9:40 PM

Subject: OUR STAY IN CAIRO FROM 22ND MAY TO 26TH MAY

 

Hello Mohanad

 

I am so sorry it has taken awhile to write this email thanking you for all your help in arranging our tours during our 4 day stay in Cairo. You were all most courteous and friendly to us all at the airport and helpful.

We would like to say a big Thank You to Tarek & Sarby.

Tarek was very acknowledgeable on all that we saw, his knowledge on all the museums and contents was excellent. He was always on time and compiled to our wishes.

Sarby our driver can not be praised enough on his excellent driving skills, all four of us felt very safe at all times with him behind the steering wheel, although Sarby can not speak English he managed to communicate with us. Both were perfect gentleman at all times and are a credit to your company.

Please give our kindest regards to Tarek & Sarby & families. We shall highly recommend your travel services to all our friends and family who wish to go to Egypt, also I have attached some pictures to pass on to Tarek and Sarby.

 

Once again thank you all for making our trip most enjoyable and one my mother will treasure.

Kind regards

Adriana Tamburrini

 


From: Carol Reese  -  (   U S A  )

To: Summit Tours

Sent: Tuesday, June 17, 2008 12:17 AM

Subject: Re: Egypt &  Petra Tour

 

Hello!

I wanted to take this opportunity to thank you for the wonderful tour you arranged for our group in Egypt.  It was an EXCELLENT trip and we all enjoyed it very, very much.  You and your colleagues worked very hard to make sure that everyone was treated like a king or queen!  We are grateful for the chance to have learned a little about Egypt and I know that many of us would love to return someday.
I also wanted to thank you for the beautiful cartouche that you had made for me.  I will treasure it always, and think of your wonderful family whenever I wear it.
I hope that we will meet again soon, and I look forward to exchanging e-mails with your son and the students of his class when school begins again!
Thank you again for taking such good care of us in Egypt.  I know that the group arriving in January will be very fortunate to work with you!
Thank you, thank you, thank you!
Sincerely,

Carol Reese

 


 

From: Michael Eizenberg  -   (   U S A  )

To: Summit Tours

Sent: Monday, June 16, 2008 5:04 PM

Subject: Thank you is not enough

Dear Emad,

Thank you to you,
Hameed, Mohande, Habibi, Mahmoud, and Tarek for what an an
experience in Egypt which could not have been surpassed.

Everything offered was of the highest standard, all all aspects of the trip
were so perfectly managed.

Perhaps what was most appreciated was the extremely king and generous
welcome you and your your colleagues graciously offered to each and everyone
member of the group. Everyone made it home, and is cherishing every memory.

Suzanne joins me with in sending our personal thanks

 We have created a weblet for the trip links :-

 Guided Tour of Mohammad Ali Mosque Cairo

http://www.youtube.com/watch?v=D8FHM8plEHY

 Guided Tour of Upper Egypt

http://www.youtube.com/watch?v=RXdwfYz9sR0


Fim Muhati,Souchran,

Until soon,

Michael

 


From: Jose Pruneda  -  (   U S A  )

To: Summit Tours

Sent: Sunday, June 15, 2008 9:38 PM

Subject: The Prunedas

Hello Mr. Emad,

Please accept our profound thanks for a wonderful experience in Egypt ; the entire family is very pleased.

Please let Mr. Hameed know that we think he is a wonderful person and that he made our experience in Egypt great.  I can't say enough good things about Hameed---he took care of the group and of my family in many countless ways.  Please share this with Hameed.

Thanks again, Mr. Emad and Mr. Hameed.

Jose Pruneda

Sandy Simmons

Matthew Pruneda

Alexi Pruneda

 


From: Al & Lydia Peters   -  (   U S A  )

To: Summit Tours

Sent: Friday, May 02, 2008 3:07 AM

Subject: Egypt & Jordan Tours

Hello. We are now home . I thought you might be interested in some comments from us . Overall the trip was very good. Thank you for picking us up from the metro station. The hotel in Cairo was very good. the guide was average.  The female guide in Aswan was knowledgeable. We enjoyed the cruise. The guide in Luxor was very good. The resort in Sheikh was wonderful. The driver from Sheikh to the ferry  was not very knowledgeable and drove too fast.  The Jordan guide thought we were coming on  a later ferry so we had to wait 1 hour. for him. He was a good guide . The hotel in Amman was excellent. All the tour sites were great- we saw a lot and learned much.  We enjoyed ourselves and you gave great service. I can recommend your company. Thank you again . 

 Al & Lydia Peters 

  


From: RICCARDO GALASSI   -   ( Italy  )

To: Summit Tours  

Sent: Thursday, May 01, 2008 4:16 PM

Subject:  Cairo Daily Tours

Good Afternoon Mr Emad A-Aziz,

this e-mail to thank You and Your staff for the kindness you offer to my family. A particular thanks to Tarak (I hope this is His correct name) and to the driver.

Best Regards

Riccardo Galassi

 


From: Marta Martinelli      -   ( Brazil  )

To: Summit Tours

Sent: Monday, February 25, 2008 6:00 AM

Subject: Thank You

 

Dear Emad:

My husband and I would like to thank you for all your help during our visit to Cairo from January 25 to 27, 2008.

Eveything was great , we had a wonderful time!

Please send our special thanks to the guides
Miro, Valid, the driver that we unfortunately forgot the name and our special thanks to Mustafa, the tour leader who was a perfect "guardian angel". He was always around, worried about our needs, and very courteous.
Please tell him that we enjoyed his company very much and also the CD he gave us with arabic music!

Be sure we will recommend your services to our friends!

Thanks again and we loved Egypt!

Marta Martinelli
Rio de Janeiro
Brazil


 

From: RENATO POPOVIC     -   ( United Kingdom )

To: Summit Tours

Sent: Tuesday, February 19, 2008 3:41 PM

 

Hi there,
             we came back from our wonderful holiday on Sunday the 17th and we wish to thank Summit for great organisation and excellent support troughout our holiday. We would like to thank in particlular to
Osama in Luxor who attended every wish of ours, Mohamed in Cairo and the best guide in Cairo - Hani Ahmed.
Hope to see you again,

Thank you and and kind regards,
 
Renato & Isabel
 


From: Joe Burns   -   (   U S A  )

To: Summit Tours

Sent: Thursday, January 24, 2008 2:33 AM

Subject: Re: Cairo Tours

Emad was a terrific host and booked us first-rate guides.  Thanks.

Joe & Joey Burns
Auburn, AL, US


From: Janet Attard    -   ( Australia )

To: Summit Tours  

Sent: Monday, January 21, 2008 4:27 PM

Subject: Egypt Tour program # STC01

Dear Emad
 
Yes, thank you so much for following up feed back with regards to our trip to Cairo.
 
Both my parents and I had a great time, especially on the cruise up the Nile.
 
The guides that we had were fantastic and very informative.
 
Thanks again for a great trip to Cairo.
 
Regards
 
Jannet Attard

 


From: ivyacd   -   (  India  )

To: Summit Tours

Sent: Monday, January 21, 2008 10:25 AM

Subject: The Group is back home - Egypt Tour program # STC01

Dear Mr.Emad,

Good day to you from Hyderabad.

We all have reached Hyderabad on 20th early hours. We surely have to say that the tour organised by Summit tours was par excellence. I congratulate you and the management on having an excellent team in Mr.Hameed & Mustafa in Cairo and your associates in Luxor, Hurghada, Sharm and Jordan

We all felt that every minor details with regard to our stay, transport & sight seeing was planned and executed in detail. Only on one score I would like to give my suggestion to you is that the guide which was provided for the cruise could not communicate nor explain to us.

We will be recommending your company to all our friends who are willing to visit Egypt and Jordan.

We once again extend our sincere thanks and appreciation for making this trip a most memorable one.

Regards

Mahavir Golechha


 

From: Anna Morris  ( USA )

To: Summit Tours

Sent: Sunday, January 20, 2008 9:02 PM

Subject: Comments on my recent trip to Egypt & Jordan

 Good Morning, Summit;

I am home and, now that I have re-acclimated myself to the cold of Chicago, I want to comment on my recent tour.  On behalf of my small group, I want to thank you for a well-orchestrated tour.  I must admit that I had some reservations about planning a tour entirely over the Internet, but you followed through on every facet of the tour and we were all well-pleased.  From the moment Hamid met us at the airport on Jan. 5th, we knew we were in good hands.  Our hotels were all first rate, our contacts were knowledgeable, personable and conscientiously concerned with our welfare, enjoyment and satisfaction, and everyone was responsive to our needs and requests.  

 In retrospect, we would have been satisfied with a 4-day cruise and we wound up eliminating the Alexandria overnight. This was not your fault.  We asked for a five-day cruise and insisted on the Alexandria tour.  Well, hindsight is always excellent.  Otherwise, we were delighted with the scheduled excursions in Egypt.  And your team was excellent:  Hamid went above and beyond in seeing to our comfort; our driver, Sabry, amazed us with his control of Cairo traffic, and Tarek was excellent.  Once he becomes comfortable with the vagaries of the English language as spoken by Americans, he will be exemplary, because he is very knowledgeable and passionate.

 The Jordan portion of our tour was also wonderful.  Be assured that Mohamed Badran took excellent care of us.  He enriched our tour with insights and expanded our comprehension of Jordan's rich history.  As a matter of fact, I just compared notes with a friend who traveled to Egypt and Jordan with  ……….. We saw more of Jordan than they did.  We floated in the Dead Sea, they drove by.  We dipped our toes in the River Jordan, and they didn't even get close. 

 You may be assured that we will recommend Summit Tours to all our friends and colleagues.

 Best regards,

Anna Morris.

 


From: Mahavir Golechha  ( India )

To: Sales Summit

Sent: Monday, January 21, 2008 8:25 AM

Subject:  Egypt & Jordan ( Group of 16 )

Dear Mr. Emad,

Good day to you from Hyderabad.

We all have reached Hyderabad on 20th early hours. We surely have to say that the tour organized by Summit tours was par excellence. I congratulate you and the management on having an excellent team in Mr. Hameed & Mustafa in Cairo and your associates in Luxor, Hurghada, Sharm and Jordan

We all felt that every minor details with regard to our stay, transport & sight seeing was planned and executed in detail. Only on one score I would like to give my suggestion to you is that the guide which was provided for the cruise could not communicate nor explain to us.

We will be recommending your company to all our friends who are willing to visit Egypt and Jordan.

We once again extend our sincere thanks and appreciation for making this trip a most memorable one.

Regards

Mahavir Golechha


 

From: Janet Attard  ( USA & UAE )  

To: Sales Summit

Sent: Monday, January 21, 2008 2:27 PM

Subject: RE: Egypt Tour

Dear Emad
 
Yes, thank you so much for following up feed back with regards to our trip to Cairo.
 
Both my parents and I had a great time, especially on the cruise up the Nile. The guides that we had were fantastic and very informative.
 
Thanks again for a great trip to Cairo.
 
Regards
 
Jannet Attard

 


From: Beat Freuler  ( Canada & Thailand )

To: Summit Tours

Cc: Khun Suchada

Sent: Wednesday, January 16, 2008 1:04 PM

Subject: Re: Egypt Tour Feed Back

 

Hi Emad,

I'm still traveling ! At the moment, I'm in Bangkok, Thailand where I've  been since the middle of December. After Egypt, I did a 3 week tour of the  silk road in China which I did not enjoy very much. I guess I got spoilt by  the warm and friendly people of Egypt. They know how to treat a foreigner!  In China, the people look sad - there is no joy in their faces. Also, it was  bitterly cold at minus 15 in Urumqi.

Khun Suchada also had a great time. Everything was well organized and the  guides were very helpful.

Have a great 2008!

Beat Freuler from Bangkok, Thailand

** P.S.: I will certainly recommend your Agency to any friends that might go to
Egypt!


From: "C Shnier" ( Canada )

To: "Sales Summit"

Sent: Wednesday, January 16, 2008 10:01 PM

Subject: Re: Egypt Tour

 

Thank you for your prompt replies to all of my questions, and my wife and I
were very please at the prompt attention we received  from the time we were
met in Safaga  and escorted to Luxor.  The visit was made especially
pleasant due to the efforts of both our guide and driver. 

 Thank you again
for all of the efforts that Summit Tours offered.
Regards, 

Charles and Elaine Shnier

 


From: "Jonathan Buxton" ( UK )

To: info@summittoursegypt.com

Sent: Thursday, January 03, 2008 12:18 PM

Subject: Re: Egypt Tour  

 

Hello,

We would like to thank you very much for putting together a very good and
interesting 8 days visit to Egypt. We were well looked after by all our tour
leaders and each guide was very informative. We look forward to telling our
friends the advantages of a trip to Egypt with Summit.

JJ and RP Buxton


From: Healthwise  ( USA )

To: sales@summittoursegypt.com

Sent: Thursday, November 22, 2007 1:22 AM

Subject: Re: Feed Back - Abu Simble Excursion

Hi

The Abu Simbel tour was excellent and the representative in Aswan was very helpful. In Abu Simbel

I would have no hesitation in recommending your service to other customers

Kind regards

Greg Walton


From: McMahon, Bill   ( Australia )

To: Summit Tours

Sent: Thursday, November 08, 2007 2:58 AM

Subject: RE: Tureky & Egypt Tour - Feed back

Emad

My wife and I were extremely happy with the whole interaction with Summit Tours. 

This commenced with your quick and concise responses to our initial requests and the preparation of our final itinerary. 

The actual Tour from the 3 days in Istanbul to our time in Egypt was very enjoyable.  It is a pleasure when everything goes like clock-work!

The Tour Guides and drivers were very informative and a pleasure to be with. I think our whole experience was typified by the quick response from your Team towards the end of our tour when we asked if we could alter the itinerary to include an excursion to Hurghada.  Your staff from our Tour leader in Luxor  to your operations staff accomplished what at first appeared impossible and enabled us to experience the Red Sea at the conclusion of our tour. 

A big thank you to your team for this experience.  It is something we will remember for a  long time.

In conclusion, we will have no concerns recommending Summit Tours to any of our friends who are looking to visit Egypt

Regards

Bill

 


From: "Amira Peter" ( UK )

To:  Summit Tours

Sent: Monday, November 05, 2007 5:35 AM

Subject: Re:Egypt Tour - Feed Back

Dear Emad,

Thanks for getting back...we had a wonderful time in Egypt. I was happy to see today on the BBC online news that Tutakhamun's mummy has been exposed for a few special guests. The pictures were great to see (we didn't actually
go to his tomb but saw all the artifacts in the Cairo museum).

In terms of feedback, the Nile Cruise you selected for us was superb. The staff were extremely courteous, friendly and helpful. The meals were delicious and the cabins were very well maintained. We loved their towel surprises. Their Galabia party was very well organised with almost everyone getting a prize for their tambola tickets.

We were very pleased with your meet and greet services at the various places as well. Your person at Cairo (also an Emad I think) was very hospitable, warm, helpful and informative.

Regards,
Amira Peter

 


From: "Brett Stephenson"  ( Australia )

To: Summit Tours

Sent: Monday, November 05, 2007 2:37 AM

Subject: Re: Egypt Tour  

 

Hi Emad

we are home now and very tired.

We very much enjoyed our stay in Egypt.

The accommodation, food etc at le Meridian was fantastic.  The room on the boat was good and boat's food was Ok .
I found both guides to be very good and had very good knowledge of  places and events in Egypt's history.

I especially thought that Ahmed, our guide for the Nile cruise, was a  very good host and he was very very helpful in all matters.

All the tours were very enjoyable.

We will certainly use your company again for our next trip and will  recommend you to anyone we know who is visiting Egypt.

Thank you !!

Kind Regards,
Brett Stephenson

 


From: "David Wilkinson"  ( UK )

To: Summit Tours

Sent: Sunday, November 04, 2007 10:46 PM

Subject: Re: Egypt Tour

Emad

Thank you for your email. We had a wonderful time in Egypt and were very  well looked after by Summit Tours.  In particular Hameed was fantastic.  We  really felt as though nothing was too much trouble and that he was always  watching over us to ensure that we were safe and secure.  The kids particularly liked him.

Hossam was also very good on the Nile.  After Hameed he had a very hard act
to follow but by the end of the tour we had settled down with him.

I would not hesitate in recommending Summit Tours to any friends visiting
Egypt.  The only problem for you is that I would say that they should ask for Hameed to look after them in Cairo which will mean that he would not be around to do his day job for you in the office.

Thanks again.

David


From: Quah Chin Seng ( Malaysia )
To: Summit Tours

Sent: Sunday, November 04, 2007 12:00 PM

Subject: RE: Egypt Tour - Feed Back

Hi, Mr. .Aziz
Thanks for your mail and I  have  arrived Malaysia my home country
your service is perfect .
I had taken  many photos and will show to my relatives and  friends  here, if some one interesting and willing to visit Egypt, i will recommended the Summit tour to them, and will inform you as well...
Thanks and bye.

Quah Chin Seng 


From: Birgitta Jacobi   ( Qatar )

To: sales@summittoursegypt.com

Sent: Saturday, November 03, 2007 9:55 AM

Subject: AW: Egypt Tour :

Hallo

At least I want to say Thank You for  the greatest holiday we ever had. We enjoyed our time with Imad and Iman and Dina. They all are friends now They took care very well for us. My son enjoyed the Diving course with Osama.  He will go back.

Thank you very much the next holiday will be in Alexandria with you and hopefully our new friends.

By By

Birgitta


From: Dr. Sushila Oza.  ( India )

To: Summit Tours

Sent: Tuesday, October 30, 2007 5:55 AM

Subject: Re: Egypt Tour

Dear Mr. Aziz,

Greetings from Chennai .

This is just to thank you for organizing a great trip for us.

We had a  good trip and were taken good care  of by your operatives.

Thank you once again .

With warm regards.

Sincerely yours.

Dr. Sushila Oza.


From: Rocco and Luciana Ameduri  ( Australia )

To: Summit Tours

Sent: Monday, October 29, 2007 2:12 PM

Subject: RE: EGYPT AND JORDAN Tour - Feed Back

Hello Emad,

The following is our group’s assessment of our Egypt and Jordan tour.

 ·   Cairo - Tour leader, guide and accommodation were all very good. Driver and tour leader very helpful and assisted in every way.

·   Aswan  Our tour guide was very good and very informative.

·   Abu Simble – Fantastic

·   Presidential Nile cruise – Good. A little more variation in food would have been good. Accommodation was good, crew very friendly and helpful. Egyptologist was excellent.

·   Luxor –We took a Balloon ride in Luxor over the “Valley of the Kings” in early morning. What a FANTASTIC experience. I would recommend you offer this experience to your clients.

·   Sharm-El–Shiekh – Pyramisa resort a great place to unwind and relax for a few days. Very nice. We were driven 2 hours to Nuwaybi where we caught the ferry to Aqaba. We arrived at approximately 12:00 noon. The ferry was to leave at about 12:30pm, but did not leave for Aqaba until 4:30pm. We arrived in Aqaba at 6:30 pm where our tour guide was waiting for us.

·   Jordan – Arrived Aqaba at 6:30pm no time to visit Wadi Rum. Drove directly to hotel and arrived at approximately 9:30 pm. Our tour guide, Badran (Buddy) was fantastic. Nothing was too much trouble for him and he was very professional and knowledgeable wherever we visited. Our whole group would highly recommend your company continue to use his services.

·   Petra – FANTASTIC, what a wonderful place. Buddy’s commentary wherever we visited was excellent.

·   All other sites in Jordan were wonderful. Accommodation and meals in Jordan were first class. We had a fantastic time in Jordan.

Overall we had a wonderful time in Egypt and Jordan and would be happy to recommend to friends they use “Summit Tours

Hope to use Summit Tours again when we visit other Middle East countries.

Regards

Rocco and Luciana Ameduri

 


From: Podila Phanindra  ( Uganda )

To: Summit Tours

Sent: Thursday, October 25, 2007 4:22 PM

Subject: Re: Egypt Tour - Feed Back

 

Dear Mr. Emad

Thank you for the mail.

The trip to Egypt has been excellent.

The services rendered by Summit staff are very good.

From the minute I arrived in Cairo to the minute I left Cairo, the Summit staff took care of all the needs.

The service is un-comparable.

Kindly convey my regards to all the people in Summit.

 

with regards

yours sincerely

Podila V S Phanindr


From: cathycathy  ( China )

To: sales@summittoursegypt.com

Sent: Monday, October 22, 2007 11:03 AM

Subject: RE: Egypt Tour - Feed Back

Dear Emad A-Aziz:
 
your company's service is very good. Thank you very much for everything .
 
B.rgds
Cathy


 

From: "George Hardman"  ( USA )

To:  Summit Tours <sales@summittoursegypt.com>

Sent: Saturday, October 20, 2007 12:20 AM

Subject: Egypt , Jordan , Syria & Lebanon Tour  

 

Hi Emad:

First of all I wanted to say that the itinerary was  fantastic! Our guide in Jordan (Bodi)  was one of the   best we have ever had. He was  knowledgeable, great English  and very helpful with everything. Syrian and  Lebanon guides were fantastic as well.

The transportation and accommodations was great! Everything as in working  condition and clean.

Thanks for the great time and terrific service Emad.

George Hardman


 

From: JAN THACKABERRY   ( Cyprus )

To: sales@summittoursegypt.com

Sent: Friday, October 19, 2007 3:56 PM

Subject: Re: Cairo Tours - Feed Back

Hi Emad

We certainly enjoyed both tours.  Was rather confusing to be told that the sound and light show started an hour later than expected, but had a lovely time in a local restaurant near the Pyramids until it was time to watch the show.  The guide and driver were very helpful and nice to us and we felt it was money well spent.

The Nile cruise and dinner was also very good - all in all the trip was good and again enjoyed by us all and good value for money.

Thank you to you and your staff for making our short visit even more enjoyable.  I would recommend your agency to others without hesitation.

Best wishes

Regards

Jan


 

From: Jesse Wong   ( Canada )

To: Summit Tours

Sent: Thursday, October 18, 2007 8:00 PM

Subject: Re: Egypt Tour - Feed Back

Cairo: A very very good trip. Emad M   was a wonderful guide, the driver was very nice. Emad was very knowledgeable and very accommodating as well. Since finding out we were honeymooners, he went the extra mile to include flowers, to play us some music, and to be very kind. We were very impressed with.

We felt that the tour guides really were helpful in accommodating to our needs (when we arrived at the cruise boat, they didn't know we were honeymooners. In fact, all the tour guides didn't know we were honeymooners, even after me explicitly telling the agency we were).

The Pyramid Hotel Le Meridien was an incredible hotel. We'd go back!
Thank you so much
Jesse


From : Don Rivers ( China )

To: Summit Tours

Sent: Monday, September 03, 2007 3:04 PM

Subject: Thank you

I wish to  express my gratitude to Summit Tours for providing my wife and I with an excellent vacation.  The tour of Egypt was all I had hoped for and more. In particular I wish to single out two people who exelled in their respective positions.

The first, Mr. Ashraf, who made us feel very welcome and dispelled any worries or fears we made have had regarding prospective difficulties. His patience (I don't think we were ever on time, for anything) was boundless.

Secondly, Mr Emad Salama, who was our tour guide in Luxor and Aswan, went above and beyond the call of duty. We made many requests of him and he never let us down.

My profound thanks and appreciation go out to these men for all the work they did for us in making our holiday the trip of a lifetime.
 
 Thanks again,

 Don Cunningham

 


From: "Petra und Samy"  ( Austria )

To: Summit Tours

Sent: Saturday, September 01, 2007 4:38 PM

Subject: Egypt Tour : Austrian Group

 

Dear Mr. Emad,

I would like to let you know that our group of last April enjoyed their trip very much. They liked their Lake Nasser Cruise very  much and were also satisfied with your transportation and all the other services.  They surely left with a good impression about Egypt and Summit Tours.


Actually they did enjoy their trip to the desert a lot and this is why  they are planning on coming back to Egypt to travel the Gilf Kebir in  March 2009 and  I would like to cooperate with your company again in this regard .  I will be in touch  .


Thank you and best regards

Samy Badrmany


From  : Jennifer Kidd  ( USA )

To: Summit Tours

Sent: Wednesday, August 08, 2007 9:11 PM

Subject: RE: Trip to Egypt  

 

Dear Mr. Emad

 Thank you VERY much for all this extra work.

We were so pleased with the trip.

Sincerely,  Jennifer Kidd

Jennifer L. Kidd, Ph.D.

<hr size=3 width="85%" noshade style='color:#CC0033' align=left>

From:  Jeffrey Leap  ( USA )

To: Summit Tours

Subject: Re: Egypt Tour

Lol! Thank you Emad! The tour is amazing!!! Ashraf and Mejer are awesome and have made this great!! I want to have them  with  me again!!! We will be in touch. Thanks again!

Jeffrey S. Leap, CPA, CFE, ACE


From: Ted Orff   ( USA )

To: Summit Tours

Sent: Thursday, August 02, 2007 1:17 AM

Subject: Re: Egypt  & Jordan

 

Hello Emad,

First, I’d like to thank you for putting together an excellent itinerary that met both financial and time constraints.  Your staff was professional and courteous, and I have high praise for the way I was treated while in Egypt and Jordan.

These are my recommendations for a few areas you may wish to improve to create a better experience for future customers.

Most important, you should alert all customers going to St. Catherine of the elevation.  Scuba divers cannot go into elevated areas within 24 hours of diving, and since many people go to Sharm el Sheikh to scuba dive, this represents a potentially dangerous situation. 

Also, I would recommend making the excursion to St. Catherine a day trip with return that evening to Sharm el Sheikh, unless the customer has a preference to climb Mt. Moses.  The accommodations and night life in Sharm el Sheikh are considerably better than those at St. Catherine.

An option for travelers going to Jordan go by airplane rather than by ferry would also be preferable.  While the ferry was inexpensive, it proved unreliable (it was 6 hours late on the day that I traveled).

As stated above, these details are minor and none interfered with the enjoyment of my tour through Egypt and Jordan.  Again, many thanks for facilitating this once-in-a-lifetime experience.

Ted.


From: Víctor Pochat   ( Argentinean )

To: Summit Tours

Sent: Wednesday, July 11, 2007 7:19 PM

Subject: Re: Tour # STEO05 : Abu Simble Excursion by Plane fro Aswan & Nile Cruise progran # STNC03

 

Dear Emad,

We apologize for our delay in replying to your kind message. We would like to express our deep appreciation to you and all the members of your company we have met during our tour in Egypt last April for your kindness and efforts to make our trip very pleasant.

Everything  was very well organized, allowing us to enjoy our stay.

We have just one comment we would like to share with you. When informing about the cost of the Nile cruises, we would suggest your company  tells the passengers in advance that they have to add a certain amount (about USD 60 in our case) for tips of the ship personnel and a voluntary amount for the guide. It is just to make them know the exact cost they have to foresee.

Be sure we will recommend your company to our friends if they decide to visit your wonderful country.

With our best regards,

Marta and Víctor Pochat

 


From: Brian Graham  ( USA )

To:  Summit Tours

Sent: Monday, June 11, 2007 7:29 AM

Subject: RE: Feed Back for your Egypt Tour

 

My trip was wonderful and I will keep you in mind when I return for
another vacation.
Brian Graham


From:  Rathod, Sejal  ( United Kingdom )

To: Summit Tours

Sent: Friday, May 25, 2007 3:41 PM

Subject: RE: Feed Back fro Cairo Tours

 

Hi summit tours,
I was going to email you myself to thank you for providing such a great service.  Myself and my husband were very pleased with how the day turned out and our tour leader Emad Moshen was very helpful and pleasant.
Before we came to Egypt a couple of our friends have also booked the exact same tour on our recommendation, so i hope you will provide them with a great service also. I should start working for you... haha with the many people i have referred to your company! :o)
I cannot think of any negative aspects of the day that would have needed improving in any way. The driver was very good and also the Egyptian tour guide was very good.

Thank you for having us in your lovely country.
Rgds
Sejal PAtel


From: Prashanta  (  Uganda )

To: Summit Tours

Sent: Friday, May 18, 2007 7:08 PM

Subject: RE: Egypt Tour  

 

Hi Emad,

I am reading your mail for the first time today.  From Cairo, I went to India for a visit.

I came back just last Sunday.

Our trip was fabulous. Ashraf  was to good.  We miss him a lot.

Thanks a lot.

 

Regards,

Prashanta


 

From: Grisco  ( Lima, Peru )

To: Summit Tours

Sent: Thursday, May 17, 2007 7:23 PM

Subject: Re: Egypt Tour

 

Dear Emad:

I highly appreciate your professionalism and responsibility.

My sister owns a travel agency - affiliated to American Express Travel Services - in Lima.  I will forward her your contact info in case she has passengers traveling to Egypt.  I will seek to recommend Summit Tours to friends in tours to your country.

 

Thank you again for your services. Best regards.

Gonzalo Risco

 


 

From: Vasanth Pai  ( UAE - Dubai )

To: Summit Tours \Sent: Saturday, April 21, 2007 7:10 PM

Subject: Re: Syria & Jordan

 

Dear Mr.Emad,

 We did indeed had a wonderful tour in Syria.  Your staff  in Syria  were very  very nice and did more then expected.

Also  the Jordon tour was indeed wonderful after communication  with Mr. Ibrahim. Petra tours did well.

Best regards,

 

M.V.Pai

 


From: Anne Koheji   ( Bahraini )

To: Summit Tours

Sent: Thursday, April 12, 2007 4:13 PM

Subject: Re: Nile Cruise program # STNC01

 

Dear Emad

Many thanks for your message and also many thanks for providing my husband
and myself with a VERY ENJOYABLE RELAXING HOLIDAY. We were very happy with
the cruise ship facilities and the excellent service provided. The food was
excellent, and the trips very well planned.
As far as Summit Tours services were concerned. We were met at Luxor on our
arrival and transferred to the hotel which was very nice. We were met promptly at 12 the next day by Ahmed and Ibrahaam and escorted round Luxor Temple.

We will definitely be coming to Egypt again for a holiday and will certainly
choose Summit Tours to organize our trip for us as you have been most
helpful and courteous.

All the best
Anne Koheji


 

From: Stowers Chisato  ( USA )

To: Summit Tours

Sent: Thursday, April 12, 2007 2:21 PM

Subject: Re: Egypt Tour

Sir or Ma'am, service was top-notch.  You were extremely responsive (and polite) for working with me and my desires.  The tour leader, guide, and driver were all extremely nice and on-time every time.  Ashraf, the tour
leader was especially kind and understanding for our travel needs (a small child requires a lot of consideration).  He helped us with everything we needed, including getting a room on a higher floor in the hotel (with a view of the pyramids).  On the first day, he met us all the way inside of immigration and helped with the visa; on the last day he went all the way inside the security checkpoint to help us with our bags and anything that may come up.  My wife and I agreed that this was probably the best customer
service we had ever seen. 
Thank you to your company for a very relaxing and fun trip.  Thank you to
Ashraf for giving us a very memorable experience we will never forget.

Colby and Chisato Stowers


From: Pradeep Jain  ( Kuwait )

To:  Summit Tours

Sent: Wednesday, April 11, 2007 8:02 AM

Subject: Re: Egypt Tour

 

Dear Mr. Aziz,

Thanks for your kind concern and making our Egypt trip a complete success with full of enjoyment.I am really extremely sorry in replying late because i remained extra ordinary busy in my official as well as personal work after returning from Egypt.

I feel that all your tour operators behaved very nicefully especially Mr. Ashraf for whom i dont have words to appreciate,

I would also like to highly appreciate the services of  Mr. Essam and Mr. Yosri who made our Aswan visit very comfortable and livelyhood with all sorts of assistance required.The people like Mr. Ashraf ,Mr. Essam and Mr. Yosri will definetely elevate the name and the goodwill of Summit tours in coming future.

My whole family feel sorry as we could not get the opportunity to meet you personally in cairo to convey our regards for such a nice arrangement made by you, But thank you for your kind efforts you put on especially on our vegeterian food and combined rooms to make our whole Egypt trip highly successful.I also appreciate to you for keeping your words intact as promised before our actual journey started from Kuwait.

I wish Summit tours a great success in future and promise to recommoned to all our friends who wish/plan to visit Egypt in future.

At last my whole family covey our special and sincere thanks to your tour manager Mr. Ashraf and the driver without whom our Cairo journey would have never been so successful.

 

With highest regards,

Pradeep


 

From: Colin Clement

To: Summit Tours

Sent: Tuesday, April 10, 2007 7:47 PM

Subject: RE:  Egypt Tour

 Hello Emad,
 
Thank you once again for looking after us in Egypt. We had an excellent tour. We would be happy to recommend your services to anyone. We were visited by the tour organizer the night before and the day was explained in detail. The driver was a very nice man. He arrived exactly on time and drove very safely. The local Egyptologist was very knowledgeable and answered all our questions. The choice of lunch venue on the side of the nile was fantastic. The whole day was an experience we will remember for ever.
 Please feel free to give my email address to other customers as a reference.
 Kind Regards
 
Colin


From: Erwin Van den Eede  ( Copenhagen, Denmark )

To: Summit Tours

Sent: Tuesday, April 10, 2007 7:45 PM

Subject: Re: Egypt Tour

 

Dear Emad,

Thank you for your greetings. This is most attentive of you!!

My mother and I were very happy with the standard of service provided by Summit Tours Egypt and we will certainly recommend you to anyone we know who plans a "self-made" trip to Egypt.

 However, there's one thing you can maybe use in your future work: the Abu Simbel Village was (far) below standard and we left it after the first night. Its target group is probably backpackers and other travelers with VERY tight budgets. We left and stayed the second night at Nefertari, which was good, though beginning to run down a bit as well. More upmarket and newer is the Seti Abu Simbel. A smaller and brand new hotel - the name of which I can't remember - has recently opened as well and sports 10-12 rooms or so. For taxi services in and around Abu Simbel you can safely recommend Nasr (012 396 1937) to your customers. He's one of the nicest persons we've met in Egypt, a truly gentle soul and a gem!

With many thanks, best regards and wishing you a good season!

 Erwin


From: "Jana Schneider"   ( USA )

To: Summit Tours

Sent: Friday, March 02, 2007 8:18 AM

Subject: Re: Our Tour starting 2-4-2007

 Dear Mr. A-Aziz,

Thanks we are home from our 'trip of a lifetime' to Egypt. I wish I was back however, because it is snowing here. Our trip to Egypt was wonderful and  Summit Tours is responsible. I really appreciate the fact I was able to make  a list of what I wanted to see and do and it was all included in the tour.

On our first day we went to the pyramids but I didn’t want to climb inside. By the end of our two weeks in Egypt, I was ready. I went inside the Red Pyramid and then inside Meidum. The experience was wonderful and Ashraf  and our tour guide, Dina made the pyramid experience special.

I want to thank everyone, tour guides, drivers (amazing drivers) and of  course our tour director Ashraf. He took such good care of us, we felt safe and we truly appreciate it.

We’ve recommended Summit and Ashraf to several people already and hope they contact you soon.
Thanks again,

Jana 


From: "Rodrigo Vinícius"   ( Brazil )

To: Summit Tours

Sent: Thursday, March 01, 2007 3:32 PM

Subject: Re: Nile Cruise program # STNC03

Hello Emad,

I appreciate your attention. Everything was fine and the other guy Emad Mohsen was
really attentive and nice.

I'll say about Summit to my friends,

Regards,
Rodrigo 


From: Ying  Shea  ( Canada  )

To: Summit Tours

Sent: Thursday, March 01, 2007 2:00 AM

Subject: Re: Egypt Hotel Online Booking & Our Egypt Tour

 Dear Emad:

 Thank you very much for your kind wishes.  We did return home safely after a fabulous trip to your glorious country.  We were all very impressed by the magnificent ancient Egyptian civilization. 

 What made a lot of things easier is the valuable help and advice I got from Summit tour.  Your preventative ( Abdul Hammed , I think this is his name) is very professional and courteous and his service was excellent.  We are very grateful to his help and sincerity.  So THANK YOU for all the help and I would not hesitate to recommend your services to anyone.  You represented your country well.

 With best regards,

Ying 


From: Almarida and Andre du Plessis  ( South Africa )

To: Summit Tours

Sent: Tuesday, January 30, 2007 7:52 PM

Subject: Our Trip to Sharm & St. Catherine

 Dear Emad:

 We would like to thank you very much for your friendliness with our tour. We enjoyed our visit to your country very much.

WE hope your business will continue to grow and that 2007 will be a wonderful year for you.
Please send our regards to every one that made our stay in Egypt unforgettable

Take care
Almarida and Andre du Plessis


From: Mona  Jacobsen  ( USA )

To: Summit Tours

Sent: Wednesday, January 17, 2007 5:24 PM

Subject: Greetings and Happy New Year From Dubai

 Dear Emad,

I wanted to take time to thank you for all that you did for us on  this very memorable trip to Egypt. We all enjoyed.

 I will be in touch sometime before the summer and would welcome the chance to work with Emad Mohsen again. Thank you and the best to you and your business for this year. God bless you and Egypt and we look forward to coming back soon.  Best Wishes,

Mona


From: "Jim Winship"  ( United Kingdom )

To:  Summit Tours Egypt

Sent: Saturday, January 13, 2007 12:33 PM

Subject: RE: Lake Nasser Cruise During New Year

Thank you for your email.

We were extremely happy with the support and attention you gave us throughout our stay and we would have no hesitation in using you again in the future.  We will certainly recommend you to friends who may be thinking of visiting Egypt.

I hope we can use you again in the future.

Thank you again.

Kind regards

James Winship

 


From: "A Mehta"  -  ( UAE – India )

To: Summit Tours Egypt

Sent: Sunday, January 14, 2007 8:36 AM

Subject: Re: Fw: Nile Cruise program # STNC01 Starting December 29, 2006

 Mr. Emad

Thank you for your mail. We had a good time in Egypt and we thank you for
arranging the package as per our requirement.
Already we have given you contacts to our friends so they can call you when
they plan to visit Egypt.

Regards

Amish Mehta.

 


From : Varun Soni  ( India )

To : Summit Tours

Sent : January 09, 2007

Re : Egypt Tour December 2006

Hi Mr. Emad,
Our trip was great. All your assistance was good. - all was incredible. Overall this trip was worth the visit.

Regards,
Varun Soni

 


From : Clare & Graham Hunt ( United Kingdom )

To : Summit Tours

Sent : January 09, 2007

Re : Egypt Tour November 19,  2006

 Thank you for your services. Whilst staying in Giza, we competed a comprehensive written response to your services .

 

  

Kind regards

Clare Hunt

 


From:  Malcolm Patterson  ( USA )

To : Summit Tours

Sent: Wednesday, November 29, 2006 11:35 PM

Subject: Re: Holiday STC09 Malcolm Patterson

 Dear Emad,

we are now back home in Abu Dhabi after a wonderful 2 week holiday in Egypt.
Thank you very much for all of the organisation, everything went very well,
the hotels and cruise ship were wonderful. Please pass on our thanks to
Ashraf who looked after us superbly, despite our cancelled flight from Abu
Dhabi on the 17th November he was there to meet us at Cairo airport,and
guide us through immigration, he is an asset to your company, Badri our
driver was excellent as were all of our guides, Rafat, Dina ,and Ahmed who was with us from Asawn to Luxor, we will treasure our memories. Thanks
again, Malcolm & Gillian Patterson

 


From : Sandy Appel ( New Zealand )

To : Summit Tours

Sent : November 15, 2007

Re : Egypt Tour November ,  2006

Hi Emad,

Bill and I had a wonderful time on our holiday.  We gave Emad your representative with us, a reference when we left stating how happy we were.

 

 Our guide in Cairo, Alah (I don’t know how to spell his name) was wonderful as was our Luxor guide, Emad.  They were both passionate about their jobs and we had the time of our lives!

We will definitely be coming back.

 Kind Regards,

Sandy Appel ( New Zealand )


From : Annette Ducharme  ( Canada )

Sent: Thursday, November 16, 2006 6:33 PM 

To : Summit Tours

Subject: Commendations

Dear Summit Tours:

This E-mail is to commend the services of those who assisted us from your company, during our recent trip to Egypt.

We would like to begin with Emad El Mohsean, from Cairo, our trip "team leader". He is very hard-working, looks after every detail with the utmost care, and is always punctual (in fact, always ahead of designated meeting times). He took exceptionally good care of us, so that we never had to worry about a thing. He is good-natured, and a kind, caring human being, and we were very happy to have him taking care of us! As Carol & Avril, from A-Z Travel in Canada know, I (Annette) am a perfectionist, and Emad was the ideal client match. Thank you for assigning him as our team leader.

 Also, we would like to commend Sabry, our driver, who has to be the best driver in Cairo. He always greeted us with a smile on his face, and we felt totally safe with him driving our van. Bravo to his driving skills!   

 Honourable mention goes to Ali, our capable tour guide in Cairo, Essam who was of great help to us in Aswan, and to Maghraby, who did his best to assist us in Luxor. 

 Could you please ensure that this message is transmitted to all the individuals mentioned in this E-mail, on behalf of Vital & Annette Ducharme and Louis & Louise Levesque from Canada.

 Yours truly,

Annette Ducharme

 


From : Ken Bumgarner  ( USA )

To : Summit Tours

Sent: Sunday, November 12, 2006 4:27 PM

Subject: RE: Egypt Tour 9 days 8 nights starting

 Salaam Emad!!

Yes my friend we are back safe and sound and the ladies are very happy about the trip and are already planning the next one!! 

They send greetings to you, your family and your staff and thanks for the best trip we have ever taken.  And truly Emad, I have not enjoyed a dinner party so much in years as that one with you and Rosario and Mohammed and Ashraf.   My wife wanted to take Mohammed back with us!!

 I’ve attached some photos, please spread them around!

 God be with you and your family and Ashraf and his.

 Ken Bumgarner, U.S. Consultant

 


From : Gerald & Sharon Moult  ( South African )

To : Summit Tours

Sent: Wednesday, November 01, 2006 10:44 AM

Subject: Re: Nile Cruise Program # STNC02

Hello Emad.

Thank you for the follow-up email. We are safely back home

The tour with your company was very good and well organised, no hitches or problems. The cruise on the MS Carnival and food very good. Thank you.

The daily tours to the temples and tombs etc was well organised and
informative.

The sleeper train was ok but perhaps advise clients that breakfast and
morning coffee not good (both directions). Also train was late in both
directions about 5 hours on the return to Cairo. If this happens regularly
then catching connection flights will be a serious problem.

Please thank Ashraf your Cairo guide. He is very pleasant, helpful, friendly
and nice to deal with.

Also thank Mosas the guide with the cruise for his input.

I will certainly recommend your tour company to others.

Thanks again & best regards.

Gerald & Sharon Moult 

 


From: "Ann & Dean"  ( Western Australia )

To : Summit Tours

Sent: Sunday, November 05, 2006 10:23 AM

Subject: Re: Feed Back for Egypt Tour

Hello Emad

We have arrived home safely from Cairo.
We had a wonderful day on the cruise to Dendara. It was very relaxing
and we enjoyed the trip very much.

Thank You for looking after us and we look forward to our next trip
in the future.

Regards

Dean & Ann

 


From: Carlos_Botero & Ana Milena Hoyos and Family  ( Colombia )

To : Summit Tours

Sent: Monday, October 30, 2006 7:02 AM

Subject: RE: Egypt Tour # STC03

 Emad:

We really enjoyed our travel. We felt very well attended and actually we
received an excelent service. All that was scheduled was done. Thank you
very much. We want to highlight the service we received from all your
personnel and specially from Emad Mohsen .

Thanks again

Carlos  & Family

 


From : Carol

To : Summit Tours

Date :  June 2006

Subject : Caryl Theresa Olson – Egypt

RE : Guest feed back

Just got back and had a great time. Thanks for helping make it a great trip.

 


From : Carol

To : Summit Tours

Date :  June 2006

Subject : Lisa Alvir – Egypt   ( USA )

RE : Guest feed back

The trip was fascinating and a unique experience for us all.  It was definitely worth every penny.  Our guides were wonderful!  We felt comfortable and they took care of everything. We especially loved Salwa  Her youthful exuberance was contagious and Mohamed 's knowledge seemed to be endless!  Rachael even took notes!

We tried to follow the tips you had provided concerning dress, tipping etc and we were treated well.  The people were friendly and helpful and so interesting to talk to. We were very pleased with all of our accommodations as well. Thank you again. I'm very happy I choose your company. 
 



From : Carol : A-Z Tours

To : Summit Tours

Date :  May 2006

Subject : Susan St. Claire – Egypt  ( USA )

RE : Guest feed back

The food was great except the Nile cruise did not have a vegetarian entree until I requested one.
* the ancient sites were great
* snorkeling and hiking were great
* the trip went well with a few glitches

The guides were ok. The best one was the woman in Alexandria. She spoke good English, she was professional, she was well-educated on the information.

The Luxor hotel was the best.


From : Carol : A-Z Tours

To : Summit Tours

Date :  May 2006

Subject : Lisa Franklin – Greece  ( USA )

RE : Guest feed back

I really enjoyed my trip. Thank you for all your hard work. My tour guide was very nice.  I stayed at Hotel Pan, which is in a wonderful central location, but the people that worked at the front desk weren't very cordial. Other than that, everything was wonderful. If I should go back to Greece, it will be to island hop. Thank you again.

 


From : Joseph Andrew Maderick  ( USA )

To : Summit Tours

Date : March 20, 2006

Sent: Monday, May 01, 2006 6:11 PM

Gentlemen:

    On February 10, 2006 my son Joseph and I embarked on a package provided by your company on a tour of Egypt.  I would like to take this time to report on the trip.

    Let me begin by saying that overall the trip was spectacular and immensely pleasurable.  If you will I shall proceed step by step yet shall remain brief.

    We arrived at Cairo International and were immediately taken back by seeing armed soldiers standing under the wing of the airliner.  This was to be the case everywhere we went.  Unknown to us the Egyptian Government has a large national police entity called the Tourism and Antiquities Police.  They were omni-present on our trip.  It was explained by the guides that Egypt will not allow a repeat of the murderous nonsense that occurred a few years ago and have taken more than appropriate precautions to insure complete security.  All of the tour people and even the policemen themselves with whom I spoke were adamant about ensuring safety of visitors.  Maybe this could be communicated to potential tourists, concerned about such matters.  In spite of this presence I must say that at no time, even in the dark of late night were either of us particularly concerned about any dangers.  We felt at least as secure as one might in Los Angeles or New York.

    We found the people with the exception of snotty teenaged kids pandering for a buck to be absolutely wonderful and both conciliatory and helpful in every respect.  We were treated more than respectfully by everyone we met at every location.  Almost everyone had some command of English and when they did not; someone nearby did and offered help. 

    Upon our arrival at the airport we were met by two representatives of the Egyptian Tour Company, Summit Tours.  The two young men ushered us through Customs and onto our tour bus which delivered us to our hotel, The Mena House.

To our absolute amazement the Great Pyramid of Cheops was just across the street from the hotel.  It literally provided and dreamlike backdrop for our dinner.

    The hotel itself was quite nice with every amenity.  It was very clean and well maintained.  The restraints were a bit pricey but provided excellent cuisine with excellent service.

    The following day we toured the Sphinx and Pyramids and rode a camel.

That evening we had a dinner cruise on the Nile.

    Emad, our tour representative arrived bright and early with our mini bus driver and Madleen, the licensed tour guide.  Egypt requires tour guides to be properly educated and licensed.  Off we went to the Pyramids.

    Madleen provided reasonably good service, though she was suffering from a cold.  Emad was instantly at our bid and service providing us with all of our tickets and the “other” details on Egypt and Cairo.  I highly compliment him on the excellent job of taking care of us while in his care.  We felt a bit pressed for time by Madleen at the various venues.  Please understand she did nothing wrong in any way. 

    The boat dinner was nice but did not qualify as a highlight by any means.  The dinner was ample and savory and typical of Egyptian fare.  The fact that a wedding party was seated at the next table made the experience most pleasant and is the thing that made it noteworthy.  Entertainment included set of “swirl” dancers, a disco band and female singer, and a belly dancer.  Again it was pleasant but otherwise unremarkable.

    The next day we did the Egyptian Museum, the Christian sites, the Bazaar, Saladin’s Citadel and the Mosque of Mohammed Ali.  We were very pressed in the museum and had to move briskly through the exhibits.  We were escorted to a Cotton Shop….this was a blatant hook to buy Egyptian cotton wares in which we had no interest.  We skipped the Papyrus and perfumery, as they too were traps to buy souvenirs and wares.  We insisted on lunch instead. 

    At the bazaar, which is a maze of close and narrow little streets choked with tourist shops.  My son was guided by Madeen to a place to purchase a Hookah, water pipe.  When my son presented the pipe to Emad and was told the price, Emad took my son back to the dealer who ended up giving him piles of tobacco products and a second pipe with no further charge.  Apparently the shop where he was taken had an arrangement with the guide and grossly over charged the price of the pipe.  We were later to learn that the guides generally had arrangements with certain shops where they receive significant commissions for bringing in their unwary tourists.    My son and I are of the opinion that such behavior in view of the tour prices and such is really uncalled for and that the tour companies might be well advised to tell the tour participants to beware of such tactics.  As a rule we found that a number somewhat less than half of the original asking price was usually fair.

    So in spite of the renegotiated deal on the water pipe my son came away feeling cheated.  However, in all fairness this was the worst of it.   And Emad the tour representative was mortified and apologetic.  We made no issue of it with the guide.

    Emad got us to our sleeper train and saw us off to Aswan.  Our blessings go to our driver whose name escapes me.  But he surely has an angel watching over him and he is blessed with the patience of Job as the traffic in Cairo is phenomenally bad and disorganized.  We actually were hit twice during our stay.  As it was everyone was non-plussed and ignored the little bumps as meaningless.  Typically there are three lanes painted on the pavement and traffic occupies six or seven lanes of cars all moving in rhythm like the muscles of a snake.  A car simply joins the movement then leaves the movement as it crawls along interminably slowly.  With all that we saw no significant accidents.  Amazing !  Don’t even think about driving yourself.

    We arrived in Aswan and were swept away by Eslam Elewy of Aswan.  This guide remained with us for the next four days and more or less took care of the tour representative duties when Mr. Maghraby the Luxor manager was not present.  At no time were we actually left alone.  Eslam made up for any insufficiencies we had experienced in Cairo.  He took excellent care of us and did a great job with his narratives and instructions.  The souvenirs and such we did purchase were under his tutelage and guidance.  He truly went above and beyond in his efforts to serve us and to show us as much as possible.  He was far more detailed and knowledgeable than the other guides. 

    The Nile cruise should more accurately be categorized as a floating hotel rather than a cruise as such.  The accommodations were again very nice and quite clean.  The food service was adequate and ample.  Unfortunately, both my son and I fell victim to Ramses Revenge despite drinking only bottled water and having been warned that although the water is microbiologically clean the chemicals used to purify the water system are rough on our systems.  We probably picked up something from the fresh fruits or veggies. 

    The ship was the M/S Hamees.  I had a minor problem here that annoyed me enough to comment on it.  I approached the front desk to exchange $75.00 US to Egyptian Pounds.  The going rate that day was 5.735 as posted by The Bank of Alexandria.  The desk clerk paid me 5.5 to the dollar.  The actual amount of the difference in the amount paid verses the actual amount due is really insignificant.  It amounted to less than a dollar or two.  But the fact that I was on a ship and they were either indifferent to the correct amount or simply stuck me for a few cents really aggravated me.  I would have expected them to be more responsive and responsible. 

    We did not see the quarries but did have an afternoon to ourselves and visited the Luxor museum.  The Karnak light show was at best novel.  It did not compare to the Light show at the Sphinx  which was far more elaborate and entertaining.

    We returned to Cairo for our last day and two nights.  We were met at the train promptly by Emad and the driver.  We toured Memphis and Sakkara and visited a carpet school where we were once again induced to buy.  We did not but did feel somewhat put upon.  Our guide did a decent job for the short time we were with him.

    That night we saw the light show at the Sphinx and as mentioned above was quite entertaining and beautiful.

    We were now staying at the Meridien Hotel.  The hotel was very nice as would be expected of a higher-class place.  But as typical of most French owned enterprises they had their nose in the air attitude.  Ah well.

    The following morning we were up at 0500 to catch our flight.  Unfortunately, we were on the way to the airport when I noticed that our actual departure was not until 3:40 in the afternoon.  It seems that the itinerary that Emad had had a 07:40 departure time whereas the actual time as per my itinerary was at the actual 3:40.   Poor Emad looked like he would die. When this became clear.

    We already checked out of the hotel and we now had like ten hours before departure.  We went to a café and discussed the problem for several hours over a pipe or two and a gallon of chai and coffee.  Someone between A-Z and Summit dropped the ball with the error on the itinerary and neither Emad  nor Momen, his co-representative,  knew what to do to soothe us.  Alas, these things happen and we were not the least angry and undoubtedly felt as bad for Emad and Momen as they did for us.  They did their very best to make sure we were well served.  Finally, I insisted that we go to the airport where we sat until departure time. 

    Regardless, I would recommend these young men without hesitation.  We had great fun with them and thoroughly enjoyed their company.  They kept us out of trouble and well fed.  They were prompt and courteous.  Emad was sure that he would suffer the wrath of a raging god for the error on the itinerary.  It was hardly his doing and therefore not his responsibility by any means. 

    So with no hesitation and being very objective in the matter I strongly commend Emad, Eslam, Momen 

    Should you have questions feel free to contact me by e-mail at maderick@msn.com.

Sincerely,

Joseph Maderick

-----------------------------------------------------------------------------------

From : Joseph Andrew Maderick  ( USA )

March 20, 2006

To : Summit Tours

    It gives me great pleasure to be able to offer this letter of recommendation for Emad Mohsen .

    In February of 2006 my son Joseph and myself engaged the services of Summit Tours of Cairo for an extended tour of Egypt.  We were met at the airport by Emad and a second representative from the tour company.

    Although the second representative was not seen again Emad remained with us for the tour.  I must commend him for the outstanding job he did.  He was always on time and extremely courteous.  His professional behavior along with his easy sense of humor made our time in Cairo a great pleasure.  

    He made it a point to not only act as our guide but went above and beyond the call of duty when my son Joseph was overcharged for a purchase.  Emad in a fit of dismay dragged my son back to the shop in question and demanded that the shop keeper make things right by adding additional items to the purchase with out any charge so that the deal was fair and balanced.

    All during our stay Emad remained attentive to our needs and made sure that we were cared for and protected fully and properly.  We developed a pleasant personal relationship with this young man.  He demonstrated his attentiveness and responsibility for us on numerous other occasions as well.   He shared his knowledge of the sights and venues on the tour as well as information on the contemporary life in Egypt and Cairo.  He added to a wonderful excursion with humor and concern.  We felt welcome and comfortable with his service and genuine personality.

    I would recommend his services without hesitation and offer my e-mail address for any questions that one might have.  maderick@msn.com

 Sincerely,

Joseph Maderick



From : Carol

To : Summit Tours

Date :  April 2006
Subject : Jane & Alan Vogel – Egypt 
( USA )

RE : Guest feed back

We had a simply terrific time and don't feel like we missed anything.   I must make a point to tell you how wonderful our guides were. They are now our friends and we communicate via email frequently.

Words cannot come close to describing how great the guides were they bought us farewell gifts. Moemen  was equally wonderful and writes us almost daily, telling us how much he misses us (and we him). They do your company proud and should be rewarded. They were exceptional. The drivers were equally good. Just getting us to our destination safely, considering how crazy EG drivers are, says volumes. 
 
Our tour was everything I had hoped for, and more. We have over 2,000 photos, so that should give you some idea of how much we enjoyed ourselves. Again, my thanks to you, A-Z Tours and our guides for memories that will last a lifetime.
 


From : Carol

To : Summit Tours

Date :  April 2006
Subject : Buck & Margarita Keiser – Egypt & Jordan 
( USA & Columbia )

RE : Guest feed back

Our trip to Jordan was the best part of our trip to Egypt. This was due in large part to our guide. Our plans had to be changed at the last minute and he was right at the exit of the ferry to meet us and take us quickly through the immigration and customs procedures.

He made our day with the trip to the Bedouin camp and the attention to all the details that he showed. What I think impressed us most was his knowledge of a wide variety of subjects, such as history and geology. This was evident in our jeep trip to Wadi Rum. His help in our Petra tour was very useful, as he suggested to us that we should climb to the Monastery, which was worth it.

In our travels we have used many guides and even though our time together has been short, he has been one of the best. We are leaving with a favorable impression of Jordan.

 


From : Carol : A-Z Tours

To : Summit Tours

Date :  April 2006
Subject : Sarah Fredell – Egypt 
( USA )

RE : Guest feed back

We had a truly amazing time. This was the least stressful trip I've ever been on. It was wonderful to have everything taken care of for us: transportation, tickets, destinations, etc.  I have fallen in love with the Egyptian people and would love to go back again. Your agents in Cairo were fantastic and took very good care of us. We have made new friends, especially with our tour guide in Cairo. We will definitely be recommending you to all our friends and family.  Thanks again for a great spring break.

 


From : Carol : A-Z Tours

To : Summit Tours

Date :  April 2006
Subject : Terry Pope – Egypt 
( USA )

RE : Guest feed back

Everything was fantastic, we had a great trip. Everything was great. Thanks.

 


From : Carol Lomond

To : Summit Tours

Date :  April 2006
Subject : Susan and Lloyd Thomas – Egypt 
( USA )

 
Thank you, thank you, thank you.  On a scale of 1-10, this holiday was about a 9.5! We were so pleased with everything.  We also met a guy from Miami who had booked with you and he agreed that all in all, the trip was great.

I am going to list (in point form) what we did like in particular, and things that we either felt could be improved. I do not do this as a "fault finding mission" or to complain....but, rather to offer suggestions that might make a similar trip better for others.

March 24.....great help to be met by polite and helpful guides and "whisked through", customs, visa etc. and taken right to the hotel and have them come in and see to it that we were registered and "all was well".  The hotel was great...big room...(a bit "tired"...soiled carpet etc. but....clean bed/towels etc. and a nice view and good food in the restaurant)  Certainly, the Nile Hilton is 5 star (North American standard)
March 25...on our own
March 26  we enjoyed our guides and the driver (a better command of English would have been great...but, we managed)...to Giza pyramids etc.  Picked up on time...good day all around.  (would have been nice to have a bit more time to go into the pyramids...and, to see the Solar Boat)  -- Nile Dinner Cruise was enjoyable.....nicer than we thought we "might" find it. 
We admit, we had some misgivings about "boats" in Egypt, but, it was well maintained and we felt safe and enjoyed the meal and entertainment.
March 27...museum, Cairo tour, light show at Giza.  (a bit too much shoved into this day)
March 28....due to heavy rains last night, we got off to a late start...Still though...an interesting and enjoyable day.
March 29...to Alexandria....after seeing more of Cairo.  Hotel in Alexandria....wonderful...even better than the Nile Hilton!
March 30 ... new guide (still same guide from Cairo and same driver, but tour guides were new almost every day)  toured Alexandria....great day.
March 31...toured National Museum, Roman Theatre, etc. -- great day ....around noon...back to hotel and "free time".
April 1st...free day.
April 2nd...drove from Alexandria to El Alamein War Memorials...and back to Cairo.  Great to once again have A….'s help to put us and our luggage right on the train!  We really appreciated the attention given to us.  The train was also better than we envisioned.  (supper was so-so...but, breakfast was ok)
One "problem".....we learned while in Cairo....that the ferry would not sail on the day we had it booked.......our guide helped us by arranging (at a reduced cost) another night's lodging at the Marriot Hotel in Hurghada and booked ferry tickets for the next day.
April 3....met in Aswan by Summit ....taken to hotel to deposit our luggage, then toured the dams and temples etc.  Very nice!  Checked into the cruise ship.....again....far better than our expectations!!!
April 4...sailing -- enjoyable....meals were very good!
April 5...Luxor....we had this day off instead of the scheduled tours because the other "tourist" (the one from Miami) was off on another tour and they said, then we could all combine and see the things we should have seen today together.  We agreed, but, said we at least would like to do the Sound and Light show at Karnak that evening.  Even so, we found the next day that there was too much crammed into one day.  (the guy from Miami did all we did on the 6th PLUS the light show)
April 6...Luxor...checked into hotel.....very nice....again 5 star equal to North American standards.  (however, when we checked out....they made a mistake in our bill....they corrected it but advise your future clients to always check their bills.
April 7....Luxor...left for Abydos and Dendera.
April 8.....Luxor to Hurghada....agents were great.  I wanted to get "more cash" and they took us to a Thomas Cook office and helped us get our message across and took us back to the hotel.
April 9 (extra day in Hurghada due to change in ferry schedule) We took a tour.
April 10..too windy for the ferry......so.....once again, they took us back to the hotel and arranged another night's lodging there (at a reduced rate) and re-arranged the ferry.
April 11....we were taken to the ferry and "put on it" by our tour guides. Once in Sharm.....picked up and taken directly to the condo and they helped us get registered etc.
April 12......a "problem" occurred.....no-one’s fault.....but....we'd booked 2 tours....however, we did not realize that the condo does not change their clocks to match EGYPT'S time zone.....so, each time we were to be met and picked up to go on a tour.......no one came to meet us......FINALLY, it was discovered, that we were on a different time "zone" than the rest of the country.  Therefore, we'd go and wait for the pick up....no one would come and we'd go back to our room......the tour operator would come (an hour later)....not find us, and then call later to ask where we were!  This was a fault of the condo not explaining to guests that they "run" on a different time schedule.  The tour company was EXCELLENT...they made up for the confusion.....and were most helpful.  We had NO COMPLAINT with the Tour staff at any time.
April 13...14....15 at the condo....our time and some of it on extra tours booked directly.
April 15th checked out at noon....and headed out for St. Catherines.  We were a bit disappointed that the Monastery was not open on Easter Sunday....but, we did walk around it and saw it.  We also opted NOT to go on the mountain climb.
April 16 drive to Cairo -- great driver. A long drive. Great to be helped and checked into the Nile Hilton again.
April 17.....once again...great to be picked up and taken to the airport and to have them make sure we were okay before they left us.

We would certainly recommend your company to anyone thinking about traveling to Egypt.  We were also very pleased with you, Carol and all the assistance, information and help you gave us to get our trip planned and customized to our needs.

One more question.....do you do tours in other countries?  We are thinking of a trip (in a year or two) to Australia and New Zealand.  Do you do tours there also?

It is the only way to travel......someone there to "hold your hand" and help with any problems that might crop up.....to take you places, explain things, and yet, let you go where YOU want to go and do what YOU want to do.

We enjoyed the experience, the guides and the assistance. Thanks again.

 


To : Summit Tours

Date :  March 2006
Subject : Ali Mor – Egypt 
( USA )

RE : Guest feed back

Our trip was wonderful.  The cruise and the its staff were great.  The guides were friendly. They were very trustworthy.  We added another excursion to our cruise itinerary at the last moment and they were very accommodating.  It was also a very nice surprise that my friend and I were given our own private guide to the temple sites.  I would recommend the cruise to anybody.  Thanks for helping us with a great trip!

 


From : Carol

To : Summit Tours

Date :  March 2006
Subject : Richard Perreault – Egypt 
( Canada )

RE : Guest feed back

The trip was spectacular.  I’m not in the category of “extensive” traveler, but I think I’ve traveled somewhat greater than normal (Egypt was my 36th country), and I truly saw things beyond my expectations.   At first, I was a little thrown off by having a driver, guide, and in some cases company rep all to myself, but once I got used to it, I learned to use it to my advantage.  The crew in Luxor were particularly great.
 
My first day in Cairo was cooler, windier, and therefore sandier than I would have liked – the weather thing is always a dice roll (Last October I spent a week in New England when it rained every day and floods washed out some of the roads).  Fortunately I got back to Giza my last day, so my memories of the plateau will not forever be of squinting into a sandstorm.  I think if I had gone a little later in the year, Cairo might have been nicer, but the southern part of the trip would have probably been too hot – so overall, my weather timing was pretty good.  
All-in-all, the positives far outweighed the negatives, and the trip will go down in the “success” column of my ventures.

Thanks again for all your help.
 


From: Patricia Barbosa ( USA )
To : Summit Tours

Subject: My evaluation of my trip to Egypt
Date: Tue, 21 Mar 2006 12:24:43 EST

Dear Emad Mohsan, :

I am writing my evaluation of my month's trip through Egypt with Summit Tours.

 First, I would like to state that I very much enjoyed my trip in Egypt and had few problems or concerns during my month long stay.  I do have some suggestions and comments on some of my travel arrangements and my evalution of the services I received:

 1.    Itinerary:   I made some changes in my trip that costs me additional money ($200) and changed the sites I eventually saw.  I was scheduled to travel to Saint Catherines, a 6-7 hour car trip and then return to Cairo and then go to Alexandria.  The amount of travel was too much for so short a time, and basically meant I would spend 2 days in a car.  I decided to spend an additional 2 days in Alexandria, but I would have much preferred to go to Saint Catherine and then go on to Sharm El Sheik instead of spending time in Hurghada.  I met another American couple with the same intinerary that also ended up changing their plans to skip Saint Catherine and spend additional time in Alexandria, to avoid the long car trip.  I would have liked the opportunity to choose Sharm el Sheik, which everyone told me was a much nicer resort than Hurghada, and reduce the amount of car travel required by going to Hurghada.  Also, I did not enjoy Hurghada very much.  The town is not very attractive and there is not much to do except for the beach. 

 2.    Hotel accommodations:  With the exception of the hotel in Luxor, I had very good hotels and very good service.  I chose to upgrade to the deluxe hotels and found them clean, safe and very comfortable.  However, I had a very bad experience at the New Winter Palace in Luxor. Although the hotel is considered a luxury hotel, the room I was given was hot, shabby, and very below par.  The hotel lobby, the garden and the restaurants are fine, but the room given to your tour company and assigned to me was far below what I would expect from a 2 star hotel.  The furniture was stained, old and shabby.  The bed was so old it buckled in the middle and was very uncomfortable.  The air conditioner was not working. I made several calls to the front desk that were ignored.  I had to sleep with the windows open, which was very noisy, so that I could sleep without being so hot.  The television, a very old set, did not work.  I complained several times and finally had the set replaced with another very old television.  The "new" TV had sound that came and went so that I could not watch TV.  I called to complain and was totally ignored because the hotel employee told me the set worked, even though the sound did not.  I was hot, I did not have a working television and I was uncomfortable during my 4 nights in Luxor.  I suggest that you not book travellers at the New Winter Palace as they do not give your tour guests decent rooms, and do not care if we complain.  I complained at least 4 times about problems and never had my complaints addressed, and was not offered a new room, or provided an explanation as to why my room was so shabby and hot.   

 3.    Tour operators:  I had very good service from the tour operators with the exception of the tour operator in Luxor.  

I had some excellent tour operators that deserve special thanks.  First Emad.  He really tried to take care of my trip to ensure that I enjoyed the sight seeing and my time off.  He was really a great guide and made the changes to my schedule quickly and without complaint.  Without his tireless work on my behalf I would not have been able to enjoy the sight seeing and have been so comfortable during my time in Cairo and Alexandria.  Secondly, Abdulrahman worked very hard to make sure my trip was enjoyable and easy.  I am very thankful for the great work of all of the tour operators that managed my trip so well.

 4.    Tour Guides:  I had very good tour guides throughout my trip and had three especially good guides that should be commended for their good work.  Heba in Luxor made my sight seeing very enjoyable as she was not only qualified, but so kind and sweet that my travel with her was a special treat for me,

Secondly, Alaa Ismail in Cairo really made my visit to the Egyptian museum a special adventure.  He is very knowledgable and a very companionable guide. 

Last, Salwa in Alexandria was such a good guide and provided wonderful insight into the life of regular Egyptians.  I did not have any bad guides, but those mentioned above were far superior and made my trip so special, much thanks to them all.  

 Finally, I want to thank Summit tour.  My trip to Egypt was a trip of a lifetime.  I spent a month in a foreign country and travelled extensively without ever missing a train, boat or car.  I did not lose my luggage, did not have any bad experiences with any Egyptians and found the country and its people wonderful.  I would recommend your tour agency to my friends and family.  Thanks for your great services,  Patricia Barbosa 

 


From : Carol :

To : Summit Tours

Date :  March 2006
Subject : Frances Roux – Egypt 
( USA )

RE : Guest feed back

The trip was GREAT!  We LOVE Egypt. Our Guide was most personable, professional, and he made sure everything ran smoothly. S. ranks among the best tour guides we've ever had. The tours were more that we had envisioned and the weather even cooperated. The hotel, Pyramida, was perfect: great location and great facilities. I emailed the hotel before I left to find out about getting a room with a Nile view. They asked me the dates and tour company. I gave them that information but did not hear from them again before leaving. When we arrived, we were given a suite with a Nile view. We thoroughly enjoyed the view. Thank you very much.

 


 From : Carol :

To : Summit Tours

Date :  March 2006
Subject : Ivan Milkovich – Egypt
( Canada )

RE : Guest feed back

Thanks for your message. Yes, everything was fine and I enjoyed the trip. Thanks for a well organized trip. Best regards,

 


From : Carol

To : Summit Tours

Date :  February 2006
Subject : Marjorie Schnapp – Egypt 
( USA )

RE : Guest feed back


The trip was great, and was just as I requested.  Our only hitch was me getting a cough and losing my voice for a couple of days.  I saw an Egyptian doctor both in Cairo and then again on the Nile cruise and both prescribed meds that helped a great deal (and were very inexpensive, compared to the U.S.).   We had excellent guides all the way through and a couple of them took good care of Cameron when I was feeling "not so active".  I feel that we saw all the major places in Egypt and got an wonderful overview of the country, from Alexandria in the north to Abu Simbal in the very southern tip.